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Terms of Service – Digital MIAM

Last updated: 26th October 2025

Welcome to Digital MIAM. These Terms of Service (“Terms”) govern your access to and use of our website (www.digitalmiam.co.uk) and related services. By accessing or using our services, you agree to be legally bound by these Terms.

1. Service Overview

Digital MIAM is a digital platform operated by Cypher 7 Limited. We facilitate the Mediation Information and Assessment Meeting (“MIAM”) process by:

  • Collecting intake information via secure online forms

  • Providing AI-assisted case analysis to assess suitability for mediation

  • Matching clients with professional mediators

  • Enabling scheduling and management of MIAM sessions

  • Issuing court-compliant MIAM certificates where applicable

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of England and Wales.

3. Account Registration

You agree to provide accurate, complete, and current information during registration and to maintain the security of your account credentials. You are solely responsible for all activities conducted through your account.

4. AI-Powered Services and Confidentiality

Digital MIAM uses AI to analyse anonymised client responses to assist in case preparation. No personally identifiable information (including names, addresses, or dates of birth) is shared with any AI system.

The AI-generated case analysis is proprietary to Digital MIAM and is provided solely to facilitate mediation services through our platform. You agree not to share, republish, reproduce, or distribute any AI-generated report, summary, or recommendation with third parties, including legal representatives, courts, or opposing parties, without our prior written consent.

Unauthorised disclosure constitutes a breach of these Terms and may result in legal action.

5. MIAM Completion Timeframe (Service Level)

While Digital MIAM endeavours to arrange and complete MIAM sessions within 48 to 72 hours of payment, this is a non-binding Service Level Aim (SLA) and not a guaranteed delivery period.

If a client cancels or reschedules their booked MIAM session, any resulting delay beyond the 48-hour to 72-hour timeframe is deemed to be client-driven. In such cases, Digital MIAM shall bear no liability for exceeding the 48-hour to 72-hour SLA. This clause voids any implied guarantee associated with the original timeframe.

6. Refunds and Cancellations

6.1 Refund Entitlement

Once payment is made and a case file is submitted to the assigned mediator, a portion of the service is considered rendered. If the client requests cancellation prior to the MIAM appointment, a non-refundable service administration fee of £15.00 will be deducted from any refund.

6.2 Completed Services

No refunds will be issued once:

  • The MIAM session has taken place, or

  • A valid MIAM certificate has been issued, downloaded, or used

This constitutes full delivery of our service.

6.3 Chargeback Protection

By using our services and making payment via card, you acknowledge that once a MIAM certificate is issued and/or used in legal proceedings (e.g. as part of a court application), this represents your full satisfaction with the service rendered.

Any attempt to initiate a chargeback after full use of the service—including the booking, mediator consultation, and receipt or use of the MIAM certificate—will be deemed fraudulent. We reserve the right to challenge such chargebacks vigorously, including by submitting service logs, timestamps, mediator records, and certificate download data as evidence to the relevant financial institution.

We further reserve the right to pursue legal recovery and costs if we are financially impacted by chargeback abuse.

7. Prohibited Conduct

You agree not to:

  • Use the platform for any unlawful purpose

  • Submit false, misleading, or fraudulent information

  • Attempt to access systems or data you are not authorised to access

  • Share confidential platform outputs (including AI case analysis) without written permission

  • Harass or abuse mediators or staff

8. Intellectual Property

All platform content, including software, AI outputs, text, images, and branding, is owned by or licensed to Digital MIAM. You are granted a limited, revocable, non-transferable license to use the platform only for its intended purpose.

AI-generated case reports and analysis remain the intellectual property of Digital MIAM.

9. Limitation of Liability

To the fullest extent permitted by law, Digital MIAM shall not be liable for:

  • Any indirect or consequential damages

  • Delays in service caused by third parties or client action

  • The outcome of any mediation or legal proceedings

  • Reliance on AI-generated information (provided for guidance only)

Our total liability under these Terms shall not exceed the total fees paid by you for services.

10. Changes to Terms

We may amend these Terms from time to time. Updated versions will be posted on our website with the latest effective date. Continued use of our services constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions, concerns, or wish to dispute a charge or refund decision, please contact:

Email: contact@digitalmiam.co.uk

Website: www.digitalmiam.co.uk

A Cypher 7 Limited Group Company