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Privacy Policy – Digital MIAM

Effective Date: 26th October 2025

At Digital MIAM, your privacy and trust are critically important to us. This Privacy Policy outlines how we collect, process, store, and protect your personal data when you use our website and services. We are committed to transparency and complying with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Digital MIAM is a UK-based digital platform owned and operated by Cypher 7 Limited. We help individuals access the Mediation Information and Assessment Meeting (MIAM) process online, offering intelligent survey tools and mediator matching services.

2. Data We Collect

We may collect the following types of personal data:

  • Identity & Contact Information: Name, email address, and contact details provided when signing up or booking.

  • Case Information: Answers you provide in our MIAM intake survey, which may include sensitive personal and family-related information.

  • Technical Data: IP address, browser type, device data, and usage statistics for performance and security monitoring.

3. Use of AI and Anonymised Case Analysis

Digital MIAM uses artificial intelligence (AI) to analyse MIAM survey responses and assist in case preparation. We apply the following strict safeguards:

  • No personally identifiable information (PII) is ever transmitted to the AI system.

  • All survey data is anonymised prior to processing to prevent re-identification.

  • The AI’s analysis is used solely to support mediators in preparing for your MIAM and to provide you with a structured case summary.

We ensure that AI outputs are reviewed by qualified mediators and are not used as a substitute for professional judgment.

4. How We Use Your Information

We process your personal data to:

  • Deliver, manage, and improve our digital mediation services

  • Match you with a suitable and qualified mediator

  • Communicate with you regarding your booking, case progress, or recommendations

  • Comply with our legal and regulatory obligations

  • Ensure the security and integrity of our platform

We may share your data with carefully selected third-party partners who offer services related to divorce, family mediation, or post-MIAM support — but only where you have explicitly indicated an interest in receiving such services. These partners are required to comply with data protection obligations.

5. Legal Basis for Processing

We process your data under these legal bases:

  • Performance of a contract (e.g., to deliver MIAM services)

  • Your consent (e.g., survey submission)

  • Our legitimate interests (e.g., improving the platform)

  • Compliance with legal obligations

6. Data Retention

We retain personal data only as long as necessary to deliver our services or comply with legal requirements. Survey data may be stored for up to 6 years for audit and compliance.

7. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes:

  • Secure cloud infrastructure

  • Encrypted data storage

  • Access controls and internal audits

  • Anonymisation techniques for AI analysis

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure (where legally permitted)

  • Object to or restrict processing

  • Request data portability

To exercise any of your rights, please contact us at: contact@digitalmiam.co.uk

9. Use of Third-Party Services

We work with trusted third-party providers to deliver essential services such as hosting, authentication, AI processing, communications, and analytics. These partners are vetted for data security and are required to meet strict privacy standards under data processing agreements.

10. Cookies

Our website may use cookies and similar tracking technologies to enhance functionality and user experience. You can manage your cookie preferences via your browser settings. For more details, please refer to our Cookie Policy.

11. Children’s Data

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children without appropriate safeguards.

12. International Data Transfers

Where data is processed outside the UK (e.g., by global cloud providers), we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or adequacy decisions approved by the UK Government.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via our website or by email. Your continued use of the platform constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please contact us:

Email: contact@digitalmiam.co.uk

Website: www.digitalmiam.co.uk

Company: Cypher 7 Limited (trading as Digital MIAM)

Company Address: Available upon written request